Refund policy

✨ STITCHESBYBRIT — STORE POLICIES ✨

📌 NO REFUNDS / NO EXCHANGES

By making a purchase with StitchesByBrit, you acknowledge and agree that ALL SALES ARE FINAL.

Due to the hygienic nature of hair extensions, we do NOT offer:

  • Refunds
  • Exchanges
  • Returns

No exceptions. No exemptions.

After an hour since the order is placed, it cannot be canceled, refunded, or exchanged under any circumstances.

📌 ORDER CONFIRMATION & RESPONSIBILITY

By completing your purchase, you confirm that:

  • You have reviewed all product details, descriptions, and policies
  • You are selecting the correct lengths, textures, and quantities
  • You understand the processing and shipping timelines

StitchesByBrit is not responsible for errors made by the customer at checkout.

📌 CHARGEBACK & DISPUTE POLICY

By placing an order, you agree NOT to file:

  • Chargebacks
  • Payment disputes
  • Claims with your bank, PayPal, or card issuer

Attempting to dispute a charge after purchase is considered a violation of our policy.

We reserve the right to:

  • Submit proof of purchase, policies, order confirmation, tracking, and delivery confirmation
  • Permanently ban customers who attempt chargebacks or disputes

Fraudulent chargebacks will be vigorously contested.

📌 SHIPPING & DELIVERY DISCLAIMER

Once an order has been shipped and marked as delivered by the carrier, StitchesByBrit is not responsible for:

  • Stolen packages
  • Incorrect addresses entered by the customer
  • Carrier delays
  • Missed deliveries

Please ensure your shipping address is correct before submitting your order.

📌 PROCESSING & CUSTOM ORDERS

  • Processing times vary depending on the product selected (1-3 days not including weekends)
  • Custom orders (including 50-inch bundles) require additional processing time
  • Custom orders cannot be canceled or modified once placed

📌 READY-TO-SHIP ITEMS

Ready-to-ship items:

  • Ship next business day (if placed after 3PM)
  • Are limited in quantity
  • Still fall under our no refund / no exchange policY

📌 PRODUCT DISCLAIMER

Hair products may vary slightly in:

  • Texture
  • Wave pattern
  • Color tone

These variations are normal and do not qualify for refunds or exchanges.

📌 AGREEMENT TO TERMS

By making a purchase with StitchesByBrit, you acknowledge that you have:

  • Read and understood all policies
  • Agreed to all terms and conditions
  • Accepted responsibility for your purchase

Failure to read our policies does not exempt you from them.